pak98 Privacy Policy

1. Who We Are

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pak98 operates the online sports betting and casino platform accessible at https://pak98.vip ("the Platform"). In the context of this Privacy Policy, "pak98", "we", "us", and "our" refer to the operating entity behind the pak98 Platform. References to "you" or "your" refer to any person who accesses the Platform, registers an account, or interacts with pak98's services.

This Privacy Policy applies to all personal data collected through the Platform, including data collected during registration, account use, payment processing, customer support interactions, and general browsing of the pak98 website.

By registering an account with pak98 or using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Data We Collect

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pak98 collects the following categories of personal data in connection with your use of the Platform:

a) Registration and Account Data

• Full name and date of birth (required for age verification);
• Email address and, where provided, phone number;
• Username and encrypted account password;
• Residential address (required for identity verification and withdrawal processing).

b) Identity Verification Data

• Government-issued photo identification (such as a Pakistani national identity card or passport);
• Proof of address documentation where required;
• Proof of ownership of registered payment methods (e.g., screenshots of JazzCash or Easypaisa account).

c) Financial and Transaction Data

• Payment method details (e.g., JazzCash mobile number, Easypaisa account, HBL, UBL, Meezan Bank, or Bank Alfalah account references);
• Transaction history: deposit amounts, withdrawal requests, and associated timestamps;
• Betting and gaming activity records including wagers placed, games played, and outcomes.

d) Technical and Behavioural Data

• IP address and approximate geographic location derived from IP;
• Device type, operating system, browser type and version;
• Pages viewed, session duration, navigation paths, and feature interactions on the Platform;
• Cookie identifiers and similar tracking technologies (see Section 6 for details).

e) Communications Data

• Content of messages sent to pak98 customer support via email or live chat;
• Records of any complaints or disputes raised and their resolution.

3. How We Use Your Data

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pak98 uses the personal data described above for the following purposes:

• Account management: Creating, verifying, and maintaining your pak98 account; authenticating your identity at login; processing account settings changes.
• Service delivery: Processing deposits and withdrawals in PKR; settling sports bets and casino game results; crediting and debiting your account balance.
• Regulatory compliance: Verifying your age (18+) and identity; complying with anti-money laundering ("AML") and Know Your Customer ("KYC") obligations; reporting to regulatory bodies where required.
• Security and fraud prevention: Detecting and preventing fraudulent account activity, multiple account registrations, and unauthorised access; identifying patterns consistent with money laundering or other financial crime.
• Customer support: Responding to queries, complaints, and account recovery requests; maintaining records of support interactions for quality and training purposes.
• Platform improvement: Analysing aggregated and anonymised user behaviour to improve the pak98 platform's design, performance, and feature set.
• Responsible gaming: Monitoring player activity for patterns that may indicate problem gambling; applying player-requested deposit limits, self-exclusion, and cooling-off periods.
• Marketing communications: Sending promotional information about pak98 offers and platform updates, where you have provided consent to receive such communications. You may opt out at any time.

4. Legal Bases for Processing

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pak98 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil pak98's obligations under the Terms & Conditions you accepted at registration — including account management, transaction processing, and bet settlement.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC obligations, age verification requirements, and lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out for pak98's legitimate business interests — including fraud detection, platform security, and platform improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Sharing Your Data

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pak98 does not sell your personal data to third parties. Your data may be shared in the following circumstances only:

• Payment processors: Your payment method details are shared with payment service providers (such as JazzCash, Easypaisa, and banking partners) solely to process your deposit and withdrawal transactions.
• Identity verification providers: Your identity documents may be processed by third-party KYC verification services engaged by pak98 to fulfil mandatory age and identity verification obligations.
• Technology and infrastructure providers: pak98 uses third-party cloud hosting, analytics, and platform infrastructure providers. These providers process data solely on pak98's behalf under contractual confidentiality obligations.
• Regulatory and law enforcement authorities: pak98 will disclose personal data to competent regulatory or law enforcement authorities where required to do so by law or pursuant to a lawful order or request.
• Business transfers: In the event of a merger, acquisition, or transfer of all or part of pak98's business, personal data held by pak98 may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom pak98 shares personal data are required to handle that data in accordance with applicable privacy laws and pak98's data protection requirements.

6. Cookies & Tracking Technologies

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pak98 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used include:

• Essential cookies: Required for core Platform functionality, including maintaining your authenticated session after pak98 login. These cannot be disabled without impairing your ability to use the Platform.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate and interact with the pak98 Platform, to support performance monitoring and improvement.
• Preference cookies: Used to remember your preferences such as language settings and display configurations across sessions.

You may manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will affect the functionality of the Platform, including your ability to log in and place bets.

7. Data Retention

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pak98 retains personal data for as long as your account remains active and for a reasonable period thereafter, consistent with pak98's legal and regulatory obligations. Specifically:

• Account registration data and transaction records are retained for a minimum period required by applicable AML and KYC regulations following account closure.
• Identity verification documents are retained for the minimum period required to demonstrate compliance with age verification and KYC obligations.
• Communication and support records are retained for a reasonable period to support dispute resolution and quality management purposes.
• Marketing consent records are retained until consent is withdrawn and for a period thereafter sufficient to demonstrate the consent was validly obtained.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised.

8. Data Security

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pak98 implements technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the pak98 Platform;
• Encrypted storage of passwords — pak98 does not store passwords in plain text;
• Access controls ensuring that personal data is accessible only to pak98 personnel who require it to perform their authorised functions;
• Regular internal security reviews and vulnerability assessments of Platform infrastructure.

While pak98 employs robust security practices, no system is entirely immune to risk. In the event of a data breach affecting your personal data, pak98 will notify affected individuals in accordance with applicable legal obligations.

9. Your Rights

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Subject to applicable law, you have the following rights with respect to your personal data held by pak98:

• Right of access: You may request a copy of the personal data pak98 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held about you.
• Right to erasure: You may request deletion of your personal data where pak98 no longer has a lawful basis for retaining it. Note that mandatory legal retention obligations may prevent full deletion in some cases.
• Right to restrict processing: You may request that pak98 limit the processing of your data in certain circumstances.
• Right to data portability: You may request a machine-readable copy of the personal data you provided to pak98, where technically feasible.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of pak98's legitimate interests, subject to pak98's ability to demonstrate overriding legitimate grounds.

To exercise any of these rights, please contact pak98 support in writing at [email protected]. pak98 will respond to valid requests within a reasonable timeframe.

10. Children's Privacy

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The pak98 Platform is strictly intended for adults aged 18 and over. pak98 does not knowingly collect personal data from individuals under the age of 18. If pak98 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be suspended.

If you are a parent or guardian and believe that a person under 18 has registered an account with pak98 using your details or otherwise, please contact support at [email protected] immediately so that appropriate action can be taken.

11. International Data Transfers

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pak98 may process or store personal data on servers located outside your country of residence in connection with its cloud hosting and infrastructure arrangements. Where personal data is transferred internationally, pak98 ensures that appropriate safeguards are in place consistent with applicable data protection standards — including contractual data protection clauses with relevant service providers.

By registering on pak98 and using the Platform from Pakistan or any other location, you acknowledge that your personal data may be transferred and processed in jurisdictions outside your own in accordance with this Policy.

12. Amendments to This Policy

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pak98 reserves the right to amend this Privacy Policy at any time. Where changes are material, pak98 will notify registered players by email or via an in-platform notification prior to the changes taking effect. The "last updated" date at the top of this Policy will always reflect the most recent revision.

Your continued use of the pak98 Platform following the publication of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not accept any amendment, you should cease using the Platform and may request account closure by contacting support.

13. Contact Us

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If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pak98, please contact our support team. All privacy-related queries are handled by dedicated support staff and responded to in English.

[email protected]

Support is available 24 hours a day, 7 days a week. For urgent account security concerns, we recommend contacting live chat support for the fastest response.